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Security Alarm Guru Terms & Conditions:

By using the Security Alarm Guru website, you agree to be bound by its legal notices and disclaimers, conditions of use and sale, privacy policy, and all disclaimers, terms and conditions that appear elsewhere on the Security Alarm Guru website.

Payment policy:
I currently use PayPal as well as Google Checkout to accept payments. If you would like to pay using a check or money order, please contact me, and note, your item will not ship until payment has cleared.

Shipping information:
For Pre-Programmed DIY Kits and accessories can take up to 5 days due to Programming and testing.

Items will not be shipped until payment has cleared.

On many transactions, item will be shipped within 3 business days unless otherwise specified or requested.

Canada Shipping:
I will ship to Canada, however the customer is responsible for all taxes, fees, and shipping. I will get the best shipping rate that I can for the ordered items, then send an invoice.
Monitored items cannot be shipped to Canada.

Most of my shipping is done through USPS and UPS.

30 Day Money Back Guarantee:
Security Alarm Guru is dedicated to solid business integrity. If you have an issue with any product that you received from us, please contact us immediately by email so that we can get your issue resolved as soon as possible. Shipping discrepancies for missing items or items damaged in transit must be reported within 15 days of delivery. Shipping charges are non-refundable.

Please email:

Restocking Fee:
No restocking fee is charged if:
(1) the items are returned in perfect condition
(2) the items are returned within 30 days of receipt of item(s)
(3) the items meet Security Alarm Guru's return policy and conditions.

If return is received after 30 days of receipt of item(s), you will be subject to a 20% restocking fee. Any shipping charges accrued non-refundable unless the return is due to our error.

Return Shipping Instructions:
•Return the merchandise to us within 30 days of your original receipt of the order.
– Shipping discrepancies must be reported within 15 days of delivery.

•The products must be returned in new, re-sellable condition:
Including all original packaging materials.
All manuals and warranty registration cards must be unmarked.

•Carefully repackage and double-box the merchandise.

•Please do not place any stickers or shipping labels on the manufacturer's original package, as it will not be accepted for refund.

•Send return package to the following address:

Security Alarm Guru
1328 Mountain Rd
Montoursville, Pa. 17754

•We recommend your return shipment to be insured and shipped with a tracking number. Security Alarm Guru is not responsible for lost or damaged packages.

•Return shipping charges are the responsibility of the customer.

•Returns that do not meet all of the above stated conditions will be returned to the customer at their expense and cost. Products that is not eligible for return is as follows:
– Any product that has been mounted.
– Any product, original packaging, retail box and or manuals that have been written or marked on.
– Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
– Any product that exhibits physical damage.

Refund Process:
We will issue a credit to your charge account (less the accrued shipping charges) upon receipt of your returned merchandise if it is in good order and in accordance with the full policy listed above, as well as returned within 30 days of original delivery.

Refunds for returned item(s) will be issued in the same payment form as tended at the time of your purchase. If payment was made by credit card, Pay-Pal, check, or Google checkout, please allow 5-10 business days for credit to be processed after receipt of return. When refund has been processed, please allow 7-10 business days for a credit to appear on your credit card statement.

Limited Return Policy:
Batteries, transformers, wire & opened or used computer software cannot be returned. Furthermore, clearance items are sold as is and cannot be returned or exchanged for another product unless found immediately defective.

Limitation of Liability:
By using the Security Alarm Guru website, you expressly agree that use of the Security Alarm Guru website is at your sole risk. The Security Alarm Guru website is provided on an "AS IS" and "as available" basis. Neither Security Alarm Guru nor its respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of the Security Alarm Guru website will be uninterrupted or error-free. Neither Security Alarm Guru nor its Associates warrant the accuracy, integrity or completeness of the content provided on the Security Alarm Guru website or the products or services offered for sale on the Security Alarm Guru website. Further, Security Alarm Guru makes no representation that content provided on the Security Alarm Guru website is applicable to, or appropriate for use in, locations outside of the United States. Security Alarm Guru and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No written information provided by Security Alarm Guru or its Associates shall create a warranty.

Under no circumstances shall Security Alarm Guru or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Security Alarm Guru website, including but not limited to reliance by you on any information obtained from the Security Alarm Guru website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply whether in an action of contract, negligence or other tortuous action, even if an authorized representative of Security Alarm Guru has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Security Alarm Guru website.
Last Updated: 11 May 2013 18:00:02 PDT home  |  about  |  terms  |  contact
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