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Security Alarm Guru is committed to providing high quality technical service and support.
I offer phone, e-mail, and website tech support. I want you to be happy with your purchase so I offer this as a FREE service on the products that you buy from me for the lifetime of the product. However, if there is a product that you want help with, that you did not buy from me, I cannot always offer free technical support. To inquire about personal tech support services, contact me at:
[email protected]
or
Look for your answer online at:
www.SecurityAlarmGuru.com
or
www.facebook.com/GuruHomeAlarmKits
For phone tech support call Chris at:
570-651-5236
Monday thru Friday 8:00 am to 5:00 pm Eastern Standard Time, US.
Before you make the call be sure and be in front of your equipment and know what questions you are going to ask.
For example, if it is a programming problem and/or question, be sure to have your zone list ready to go and your wireless transmitters ready to be programmed.
You must also know the Manufacturer, Model, and Software Revision when applicable.
I can help you identify, diagnose, and resolve your technical problems.
In addition, when remotely diagnosing and solving difficult technical problems there is always some chance for error based on me not physically being there. Therefore, my advice is based on your own description of the problem and is provided in good faith and to the best of my ability.
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